Shipping and Return Policy
Shipping will be calculated at checkout based on the item and your location. You will be given three options to choose from:
- Free Collection
- Sydney Delivery $19.95
- Australia Wide $99.95
Please contact us to arrange a shipping quote for all international orders.
For all fine art and mirror purchases, free collection is available from our Gallery in Lindfield.
All online orders will be processed within 48 hours (business days), unless the artwork is a part of a current exhibition. Exhibition artwork will be shipped once the exhibition closes.
The average time for dispatch for all other artworks is approximately 5 business days, depending on availability and payment arrangements.
For buyers within Australia, we dispatch via our quality select couriers. After processing, delivery will take between 5 – 10 business days Australia wide. If your order is urgent, please contact us for an expedited service.
For buyers outside Australia, international freight will take approximately 10 – 21 days, with possible variation depending on product, availability, destination and your local delivery services.
We will confirm your order and dispatch arrangement details by email or phone.
Insurance, Taxes & Duties:
An artwork is not insured for transit unless specifically requested by the purchaser. If you would like to insure your purchase during shipping (with an external insurer), there is an optional 3% charge at checkout.
Please note, the gallery organises shipping and delivery as an additional service, and is not responsible nor can guarantee the services of third-party carriers or shippers. We take all care, in helping ship clients’ artworks, but we are not responsible for any damage that may occur to any artwork on leaving the galleries custody.
Please note, the recipient is responsible for any import Duties/Taxes that they may incur.
Refunds are considered when:
The purchase of any and all artwork(s) is made final at completion of check out or on the gallery generating and dispatching the relevant artwork(s) sales invoice electronically or via the post. Please note, we are not required to provide a refund should the purchaser change their mind.
The gallery will consider a refund request if the artwork(s) has a major material flaw, self-evident before shipping. That is to say when the item:
has a material flaw that would have stopped someone from buying the artwork had they known.
the artwork is unsafe.
the artwork is significantly and fundamentally different from the image or description provided by the Gallery.
To minimise risk, we suggest shipping with our couriers who know how to transport art safely. Valuable artworks require skilled professionals who are experienced in fine art packing and freight.